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The phone must also be successfully registered to a Lync Server in order for this capability to function.The example used in the remainder of this article is a Polycom VVX 410 phone running 5.0.0.6874 firmware, registered externally via an Edge Server to a Lync Server 2013 environment.The only differences are how the updates are packaged and where they are stored on the server.

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The entry above shows that the device queried the update service but the server does not have any newer updates currently approved, thus no download information was passed to the device.

Also note the revision that was reported in the entry (e.g.

It is always possible that a new firmware version does not operate as expected in some environments so if an issue is discovered soon after upgrading to a new version then being able to roll-back the devices to the previous release is critical.

Existing phones would have been updated to the 5.0.0 release using some means other than device update service so if the 5.0.0 version is not loaded into the Lync Server prior to approving the 5.0.1 version then it will not be possible to roll-back firmware by using the ) is the same as where other device updates are stored, but instead of being placed under the UCPhone subdirectory these packages as well as device updates from other qualified devices like Snom are stored under the 3PIP sub-directory.

Although the 5.0.0 release added the ability to leverage the Device Update service it was not yet possible to actually leverage the feature until a new update was published.

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